Shipping policy

Shipping & Returns

PROCESSING

Typical processing includes orders processed + shipped within 1-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to guarantee changes once an order is placed, however if you need a hand, please email heirloomsandembers@gmail.com with as many details as possible and we'll try our best.

DOMESTIC SHIPPING

Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $99

Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created. 

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

SHIPPING TIMES

Please be aware shipping times vary and estimated delivery dates are just estimates. There are no guaranteed delivery dates, so please plan ahead appropriately. We do our best to ship orders quickly but have no control after handing off to a carrier. Also, keep in mind delivery times are based on business days.

For example, orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our location, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at heirloomsandembers.com

INTERNATIONAL ORDERS

We are not currently offering international shipping outside of the U.S. but if/when we do, those exception destinations will be listed here. Shipping rates are calculated by weight + delivery destination.

CURRENTLY SHIPPING TO:

U.S.

Canada does not include potential customs fees (customer responsible)

*Note - International transit times are listed at checkout and depend on the destination.

** At this time, international orders do NOT already include customs and duties fees as we are unable to collect those up front at this time. This means you will likely have customs/duties fees when your order arrives.